At Emily Wheel, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines the shipping process, timelines, and associated details to ensure a smooth and reliable experience.
1. Processing Time
- All orders are processed within 1–2 business days of receiving payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Time
- Shipping times vary depending on your location:
- Local Deliveries: Estimated delivery within 3–5 business days.
- Regional Deliveries: Estimated delivery within 5–7 business days.
- Please note that delivery timelines may be extended during peak seasons or unforeseen circumstances.
3. Shipping Charges
- Shipping charges, if applicable, will be calculated at checkout and displayed before confirming your order.
- We strive to keep shipping costs as low as possible for our customers.
4. Cash on Delivery (COD)
- All orders are eligible for Cash on Delivery (COD).
- Payment must be made in full to the delivery agent at the time of delivery.
5. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email or SMS.
- Use the tracking number to monitor the status and location of your package.
6. Undeliverable Packages
- If an order is undeliverable due to incorrect address information or refusal to accept the package, it will be returned to us.
- Additional shipping charges may apply for re-delivery.
7. Delays and Issues
- While we strive to meet estimated delivery times, delays may occur due to factors beyond our control (e.g., weather conditions, customs delays, etc.).
- If your order is delayed, please contact us at [email protected] for assistance.
8. Contact Us
If you have any questions about our shipping policy or need support with your order, please reach out to us:
Email: [email protected]