At Emily Wheel, we strive to ensure customer satisfaction by providing high-quality auto accessories. However, if you are not completely satisfied with your purchase, our return and refund policy is here to help.
1. Eligibility for Returns
- Products can be returned only if they are received in a damaged, defective, or incorrect condition.
- Items must be unused and in their original packaging to be eligible for a return.
- Return requests must be initiated within 7 days of the delivery date.
2. Non-Returnable Items
The following items are not eligible for return:
- Products that have been used or tampered with.
- Items not in their original packaging.
- Any item requested for return after the 7-day window.
3. Return Process
To initiate a return, follow these steps:
- Contact Us: Send an email to [email protected] with your order details and the reason for the return.
- Provide Proof: Include clear pictures or videos of the damaged, defective, or incorrect item as proof.
- Return Approval: Once your request is approved, we will provide instructions for returning the product.
- Shipping: The customer is responsible for shipping the product back to us unless the return is due to our error (damaged or incorrect item).
4. Refund Process
- Refunds are processed only after the returned item is received and inspected.
- Upon approval, the refund will be issued within 5–7 business days.
5. Exchange Policy
- If you prefer, you can request an exchange instead of a refund for eligible returns.
- Exchanges are subject to product availability.
6. Contact Us
For any return or refund inquiries, please contact us at:
Email: [email protected]